Shipping and Receiving Instructions
To insure proper delivery of packages for your event, please forward the following information to anyone shipping packages to the hotel. It is imperative that each package/label include the following information.
1. Name of guest responsible receiving and billing of the package(s)
2. Name of the conference
3. Date you will need packages delivered to your meeting room
4. Name of your Catering/Conference Planning Manager
5. Number of boxes (i.e. 1 of 10)
Please send packages to:
Sheraton Kansas City Hotel at Crown Center
2345 McGee Street, Kansas City, MO 64108
Shipment and storage for “large” loads must be made with an off-property exhibit company for delivery on “move-in day” and removal on “move-out day”. For other packages being sent directly to the hotel, a miscellaneous handling charge will be attached. Once you arrive, the hotel shipping and receiving department will assist you in the coordination of your shipment and delivery to your meeting room.
Hotel does not have storage space for crates, pallets or large shipments. Hotel will not be responsible for any loss or damage to materials sent to Hotel prior to your event date. A receiving, handling and delivery fee will be applied based on the following scale.
| 0 Lbs – 5 Lbs
| 6 Lbs - 20 Lbs
| 21 Lbs - 50 Lbs
| Over 50 Lbs
| Crates/Display Cases
||$25.00 per crate/case
||$75.00 per pallet
| Pallet Storage
||More than 3 days $25.00 each day
Due to limited storage space Boxes/crates/pallets will not be accepted 3 days prior to a convention. The hotel reserves the right to assess storage fees if items are sent more than 3 days prior to your event.
Hotel will deliver packages to meeting room/guest room upon request. Upon delivery, a Package Receiving, Handling & Delivery form, noting the details and charges, will be presented for signature. Please be sure to note the billing preference (i.e. bill to guest room, bill to master account, etc.) on the form for proper posting.
*The Hotel will not deliver packages without an authorized signer present*
Should you have materials that you would like the hotel to ship for you following your meeting, we ask that everything be packaged and labeled properly and that a “forward shipping” authorization form be completed indicating billing and type of carrier.